TRACEPEN SUPPORT

Get the hardware, software, and export workflow running smoothly.

Start with the area that matches what you are working on.

Hardware setup

Initial TracePen setup, positioning, connection, calibration, and tracing workflow.

Software access

Login, project organization, trace management, and application access.

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Subscription & billing

Monthly or annual TracePen Software access is purchased separately from the hardware.

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Exports

Export access is part of the active TracePen Software subscription.

Do I need the software subscription to own TracePen?

No. The hardware is a separate one-time purchase. The subscription is for the connected software workspace and export functionality.

Can I cancel monthly software?

The monthly plan is intended to be month-to-month. Billing and cancellation are managed through the Shopify subscription flow once subscription billing is enabled.

Where do I log into the app?

Use the App Login page or open the TracePen application directly.

Is the annual plan the same software?

Yes. The annual option provides the same software access with a different billing interval.